Wednesday, March 5, 2008

home depot and my kitchen scale

i forgot to share this little diddy with you all. so as you may or may not know, i ordered a starfrit kitchen scale from home depot. it never came. i waited everyday... i got the email that said it shipped... other people who ordered their scales after me got them in the mail... (haha sarah) and it didn't come. so i called home depot, who contacted ups and ups said that they did deliver it but there was no apartment number on the order sheet so they left, and it was being returned to home depot. why ups wouldn't ask the concierge, whose job it is to know who lives in what apartment, is beyond me. anyway, they told ups to turn around and bring it back to me.

so i kept waiting everyday again, and it still wasn't coming, so i called back again. and this time, i get a rude guy on the phone who said that it was shipped back to home depot and that could expect a refund, but it's good that i called, otherwise they couldn't verify my info and i wouldn't have gotten a refund. wtf? so if i didn't call my order would just be in limbo forever. so then he said i had to reorder the scale, but he could process it over the phone. i was a little miffed at this point, but fine, reorder the scale. so we are going through the motions and then he tells me that when i first bought the scale, there was a free shipping promotion, but that's over now, so i'd have to pay for shipping.

so i sort of lost it, it being my temper, and he said that i should have checked my first order email to verify the address, and i asked to speak to his manager. he put me on hold for five minutes and then said i could have free shipping. idiots! i'm not ordering anything from home depot again. the end. i still don't have it but it's shipped so i'll probably get it today. not that i care anymore!

11 comments:

Vanessa said...

Wow, that's lame. So glad I don't work at HD anymore :P.

Jennifer said...

OMG, that totally sucks. Bad customer service bugs the crap outta me! Too bad you didn't get to speak to the manager.

Jenn said...

Wow, that is freakin terrible.
I've had bad Home Depot experiences too. It took them over 2 months (this is recent) to deliver our washer and dryer to the store where we were picking them up. And then they sent 2 washers. And they gave me a hard time about it - they suck!

Jenn said...

Wow, that is freakin terrible.
I've had bad Home Depot experiences too. It took them over 2 months (this is recent) to deliver our washer and dryer to the store where we were picking them up. And then they sent 2 washers. And they gave me a hard time about it - they suck!

Cara said...

Oh man I HATE when that kind of stuff happens!!

Shirls said...

been there, done that, The Brick held me hostage in my home for almost 3 months once and then recalled the furniture item before I got it!

I'd be beyond ticked and I would have done the same thing, asked for a manager

Haley said...

Blech on HD -- they suck in every way.

Psssst....tag you're it.

http://missionlessstatement.blogspot.com/2008/03/chain-letters-shmain-letters.html

Jenn said...

In regards to your question to me - it didn't feel like he was judging us as we talked to him more. At first it was easy to tell that he didn't like that we live together, but after talking to us more about our relationship, I think he realized that we aren't just two young kids rushing into anything. Its really hard to talk openly about your relationship with a stranger - especially in front of your significant other!!

Mrs. Furious said...

Thank god you wrote this! It has reminded me that I still haven't gotten my $50 refunded from Sephora for a gift that wasn't in the shipping box they sent to my sister! I cannot tell you how pissed that made me... and I fear that since the box shipped (EMPTY) with the packing slip as if the gift were included that I appear that I am trying to scam them. They've never even returned my emails!

RunnerGirl said...

Wow, that's a lot of work for a scale!

brigster103 said...

Wow, home depot isn't that great is. Big surprise. All the want is all of our money - that's it.

Digital Scale